Payment Policy

Scope and Intent

This Payment Policy applies to all transactions made through the Vellar Fashion website. By making a purchase on our website, you agree to the terms outlined in this Payment Policy.

Accepted Payment Methods
We offer a variety of secure payment options to ensure a convenient shopping experience:

    • Visa
    • Mastercard
    • Maestro
    • Google Pay
    • PayPal
    • American Express
    • Discover
    • Diners Club
    • JCB

    Currency
    All prices listed on our website are in British Pounds (GBP). Transactions will be processed in GBP.

    Payment Security
    We are committed to ensuring the security of your personal information. Our website uses Secure Socket Layer (SSL) technology to encrypt your payment details, ensuring your information is protected during transmission.

    Billing Information
    To make a purchase, you must provide valid and up-to-date billing information. By providing your payment details, you authorize Vellar Fashion to charge the amount specified in your order to your chosen payment method.

    Order Confirmation
    Once your payment has been successfully processed, you will receive an order confirmation email. This email will include details of your purchase, including the items ordered, total cost, and shipping information.

    Payment Issues
    If we encounter any issues processing your payment, our customer service team will contact you via email or phone. It is your responsibility to ensure your contact information is accurate and up-to-date.

    Failed Transactions
    In the event of a failed transaction, please check the following:

    • Ensure your payment details are correct
    • Verify that your card has not expired
    • Check your account balance or credit limit
    • Contact your bank or payment provider for further assistance

    If you continue to experience issues, please contact our customer service team for support.

    Fraud Prevention
    Vellar Fashion takes fraud prevention seriously. We may perform additional verification checks to ensure the security of our transactions. If your order is flagged for potential fraud, our customer service team will contact you for further verification.

    Refunds and Chargebacks
    Refunds will be processed according to our Return and Refund Policy. In the event of a chargeback, we reserve the right to dispute the claim if we believe the transaction was legitimate. We may also restrict or terminate your access to our services if we detect fraudulent activity.

    Contact Information
    For questions or concerns regarding our Payment Policy, please contact our customer service team:

    Email: info@vellarfashion.com
    Phone: +31657106523

    Customer Services Hours:
    Monday to Friday:     09:00 - 17:00 GMT
    Saturday and Sunday: 10:00 - 16:00 GMT

    Legal Rights

    This policy does not affect any applicable legal rights.

    Questions?
    Visit our Frequently Asked Questions page or contact our customer service for more information.

    By making a purchase on our website, you acknowledge that you have read and agree to this Payment Policy.